Shipping policy
Processing Time
Orders are packed and shipped within 2–3 business days. Processing time is separate from transit time — the clock on delivery starts once your package leaves us, not when you place the order.
Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods & Rates
We ship via USPS Ground Advantage. Available services and exact rates are calculated at checkout based on your address and the weight of your order, so you see the real cost before you pay. There are no handling fees added on top.
Delivery Time
USPS Ground Advantage typically delivers in 2–5 business days after your package ships. Remote destinations, Alaska, Hawaii, and military addresses take longer.
Delivery estimates come from USPS and are not guaranteed. Once a package is in their hands, timing is out of our control — but tracking is not, and we will help you chase anything that stalls.
Where We Ship
We currently ship within the United States, including APO, FPO, and DPO military addresses.
Military shipments go at standard domestic rates. Transit to overseas military addresses is measured in weeks rather than days, and packages may sit in facilities without climate control along the way. See the heat section below for what that means for your order.
We do not ship internationally yet.
Tracking
You will receive a tracking number by email as soon as your order ships. If tracking has not updated for several days, contact us and we will open a trace with USPS.
Damaged or Melted on Arrival
Candles are glass, and wax melts. If your order arrives broken, cracked, or melted out of shape, we will replace it or refund it in full. You do not have to argue with us about it.
To make a claim, contact us within 7 days of the delivery date and send photos of the damage and the packaging it arrived in. The photos matter. They are how we file the USPS insurance claim and how we work out whether our packing needs to change.
This covers one replacement per order. It does not cover the normal characteristics of coconut-apricot wax — slight shrinkage or pulling away from the tin as the candle cools, and minor variation in the surface. Those are natural to the blend, they are cosmetic, and they do not affect how the candle burns.
Heat and military addresses
Breakage to APO, FPO, and DPO addresses is covered the same as anywhere else — that is our packing, and it is on us.
Heat damage on overseas military shipments is not covered. Those packages can spend weeks in transit through conditions nobody can control or predict. We are not going to pretend otherwise, and we would rather tell you before you order than argue about it after. If you are shipping somewhere hot, ordering outside the summer months gives your candle the best chance.
Lost or Missing Packages
Every order ships with $100 of USPS insurance included.
If tracking shows delivered but nothing arrived, check with your household, neighbors, and building or unit mail room first — packages marked delivered often surface within a day or two. If it does not turn up, contact us within 7 days of the delivery scan and we will file a claim and make it right.
Wrong or Incomplete Addresses
Please check your shipping address before you order. Packages returned to us because of an incorrect or incomplete address can be reshipped once you cover the return postage.
If you catch a mistake, contact us immediately. If your order has not shipped yet, we can usually fix it.
Returns
Shipping and returns are separate. See our Refund Policy for return eligibility and instructions.
Questions
Email freshtodeathcandles@gmail.com and a real person will get back to you.
Fresh to Death Candle Company is veteran owned and operated. Five percent of every candle sale supports the Homes for Heroes Foundation (EIN 26-3538794).